On-demand Cab Service Apps Address The Challenges Of Offline Taxi Business
The transportation industry is getting extremely competitive across the globe due to the emergence of on-demand taxi service providers like Uber, Lyft, Hailo, etc. These market leaders have developed robust mobile applications that allow passengers to book cabs using the handy devices.
Conventional taxi businesses are not entertained by customers anymore! Most of the passengers hire the cabs from on-demand cab service providers like Uber who promise for reliable pick-up services. They also provide assurance about safety and security of the riders. Are you still running a conventional taxi business? It seems like you are not interested to increase your business bottom line.
Search out a driver’s contact number and give him a call to book a taxi are too old-fashioned. The on-demand service providers have made the taxi booking simpler by connecting passengers and drivers in real-time through next-generation mobile applications.
If you really want to explore why your taxi business is not gaining competitive edge, then don’t miss to read this blog.
Lack of Productivity
Through an extinct taxi booking business, you cannot have a clear idea about what your drivers are up to. You cannot measure the efficiency and productivity of the drivers. So, there are chances that the business suffers from under-utilized resources. Eventually, it affects negatively on the ROI.
Manual Processes In Place
Taxi booking via phone calls is a manual process that requires staff to maintain back-end processes. Here, you may stuck with the effective resource planning. On the other hand, adopting latest mobile technologies, the contestants constantly move ahead to win the competition. If you ignore the importance of technology advancements, you will not survive in the race for a long time.
Adoption of Obsolete Taxi Booking Technique
Today we have tech-savvy customers who don’t like to book a taxi by making calls. Secondarily, they are not sure about the kind of service you are delivering. The passenger makes a call, then you confirm the booking and there goes your cab. The entire process takes a few minutes to book a cab. Why will customer take the pain to wait till long when they can hire a taxi in a few seconds? This way you can keep losing the passengers every time.
No Connectivity Amongst Drivers and Passengers
You may have a reliable staff of professional drivers, but if passengers are not aware of it, then what’s the benefit of offering good services. If you have not listed your cab booking service on online platforms, the rider will not come to know that your drivers are available to pick up them from various locations. Here, you can miss several opportunities to win the customer’s trust.
Poor Customer Experience
Cab booking via phone calls eventually becomes unreliable. It contains manual processes that are very time-consuming. Passengers need an instant response in terms of booking confirmation and on-time pick-up. If you cannot match these criteria, you may lose the customers forever.
Moreover, as you are not available on online platforms, customers cannot check out the reviews and rating of your cab drivers and services. It creates discomfort in the mind of passengers if they hire your service. There are chances that the journey leads to a bad experience that hurts the reputation of your company.
Taxi Dispatch App: A Futuristic Solution for Cab Business
Mobile devices drive incredible opportunities for the businesses. We use various applications to address our various needs like food ordering, online shopping, book reading, movie ticket booking, etc. With Custom Taxi App Development, you can revolutionize your conventional cab booking service to deliver a next level experience to the passengers.
The Taxi Business Solution contains three major parts:
Passenger can download and install the app from Apple’s App Store and Google’s Play Store. To access the app, they have to register and sign up. Once they enter into the app, they can see drivers available at nearby locations. It requires just one touch to book a taxi. The app also enables passengers with the interactive Google Map where they can continuously track the current location of their cab. Additionally, customers can make payment from the app itself using a credit card. So, no need of cash exchange and tip.
Drivers need to register and sign up with the app. They can receive the booking requests on the go from the passengers located at nearby places. The passengers get the confirmation for pick-up within almost 40 seconds. When drivers receive pick-up requests, they can either accept or reject the requests according to their availability. Well, the solution also allows to pre-schedule a ride for a particular date, time, and city. The app will send the reminder to drivers as well as passengers in advance in case of pre-booking.
It’s a master admin panel that is designed for the cab business owners where they can manage drivers and their taxi fleet. App owners can view and track the drivers in real-time and manage them more efficiently. Apart from it, they can check out drivers’ rating and reviews, history, etc.
How The Taxi Dispatch Solution Adds Value to Your Business?
- Overhead cost cutting
- Streamlined and automated business operations
- Increased driver productivity
- Greater revenue and profitability
- Enhanced customer experience offering quick taxi booking
The Taxi Booking Solution is completely customizable as per the tailored requirements of clients. Develop custom-made mobile applications for both iOS and Android platforms that help you in business enlargement in the most cost-effective manner.
eveloping a robust taxi booking solution, you can easily beat the competition, attract new customers, and retain old buyers by facilitating them with WOW experience. If you are already using a taxi booking application, then share your experience and insights in the below comment box.