Product Omnichannel Publishing | Credencys

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Design a fully integrated customer experience with PIM omnichannel publishing

Integrating omnichannel publishing in the product information management platform, Credencys helps organizations create engaging user experiences where product information flows perfectly across disparate devices and channels. 

We create compelling customer journeys by delivering omnichannel experiences across all the channels and devices that consumers are using to buy the products. Skilled professionals of Credencys assure every stage of the experience is linked, integrated, and aligned with multiple touchpoints.  

Implementing omnichannel publishing as a part of a digital platform, we allow organizations to share accurate, updated, and consistent product information with the shoppers. Empower your marketers by allowing them to distribute the up-to-date product info across all the sales and communication channels. 

Considering product data as a critical business asset for the brand’s product marketing and sales as well as the entire product support and sales cycle, we implement rich omnichannel publishing that automates your content process and ensures sharing the right product information across various output channels.

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    Our omnichannel publishing expertise

    Credencys has proven expertise in creating digital solutions by integrating omnichannel publishing and delivering enriched experiences for shoppers. We excel in deploying advanced digital platforms that contain omnichannel publishing abilities and allow brands to create a consolidated experience for product information, commerce, and content. To create, manage, deliver and enrich omnichannel experiences, take advantage of our omnichannel publishing expertise.

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    Digital commerce

    Credencys excels in developing digital commerce platforms with omnichannel capabilities using Pimcore. We build award-winning B2B and B2C solutions with scalable microservices. Our PIM experts offer composable and modular features such as vouchers, cart, search, price, filtering, payment, checkout, calculation, etc.

    We help brands to publish the product and eCommerce data of their existing eCommerce store. With Pimcore’s API, we seamlessly connect to your Salesforce, Shopify, Sitecore, and pre-built connectors to Shopware and Magneto.

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    Product configurators

    We create and integrate enterprise-class product configurators that enable brands with enormous flexibility for product information management and deliver amazing digital customer experiences.

    Our PIM experts have proven expertise in creating a completely decoupled frontend with a headless and API-first GraphQL-driven commerce framework. Leverage our expertise for designing and implementing tailored product configurators as per your specific solution needs.

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    Digital Experience Platform (DXP)

    To deliver wonderful digital experiences, we enable shoppers with rich product information by combining omnichannel publishing with Digital Experience Platform (DXP). Integrating the right omnichannel publishing solution, Credencys helps companies manage product data in PIM & DAM solutions.

    We create personalized & incredible digital experiences with MDM solutions. Offering the right amalgamation of DXP & omnichannel publishing, we help companies provide the right product information at the right channels such as websites, eCommerce portals, mobile apps, & so on.

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    Print publishing

    We offer omnichannel publishing along with web-to-print functionality to automate the printing process for organizations. Revolutionize the traditional process for printing collaterals of your B2B and B2C business. We automate content and datasheets creation including product catalogs, price lists, and other publishing material.

    Allow your sales and marketing teams to access the PIM solution and personalized product information in real-time, in the right format, and with all the latest data. We offer Adobe InDesign integration for collateral design creation.

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    Headless PIM

    Develop and integrate a decoupled and headless product information management system that distributes product information in real-time across varied output channels. To enable the brands with quick access to product information, we use Pimcore datahub to configure GraphQL interfaces.

    To allow organizations to access all the managed data within minutes, we offer the benefits of the standard Pimcore API. We define, model, and map import and export data using an easy-to-configure, graphical user interface.

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    Product experience portal

    At Credencys, we deploy the product experience portal. It is an advanced and configurable enterprise-grade solution that provides correct product information to the customers as well as internal sales, marketing, eCommerce, and product management teams. We deploy a cutting-edge portal that allows targeted users to search, access, and share product information in real-time.

    Omnichannel commerce solutions developed by Credencys

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    Inventory management

    Utilizing the capabilities of omnichannel publishing, we developed inventory management solutions that update the product inventory across multiple locations in real-time and sync the stock status automatically across the different marketplaces.

    We connect offline inventory with the solution for centralized, accurate, and effective product inventory management. The solution enables companies with automated inventory updates that help receive accurate stock information, plan the product stock, and reduce overselling.

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    Order management

    Developing omnichannel order management, we integrate orders for different channels such as corporate websites, physical stores, eCommerce stores, marketplaces, and more. It processes the order in bulk that keeps the logistic cost low.

    It also collects orders from POS systems of different stores for order processing and shipping. With an omnichannel order management solution, you can manage orders from any geographical location. Integrating marketplaces, we allow managing orders from there too.

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    Logistics

    Deploying omnichannel eCommerce solutions, we streamline the logistic process for the brands. It allows sharing shipping information with distributors and internal logistic teams and helps companies to expand their global reach by delivering orders to every corner of the world.

    The solution allows buyers to choose a suitable option from in-store order pickup or order delivery at the doorstep. Companies can assign the shipment to the preferred distributors based on shipment location, weight & price. The solution allows brands to order self-shipping as well.

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    Product return management

    Implementing omnichannel product return management, we help organizations to manage order returns effectively and improve customer experience through a seamless product return process. To set up an efficient order return process, we connect online stores and physical stores.

    It becomes easier for companies to deal with the returns due to seamless integration amongst different sales channels. Improve your brand image in the market by enabling customers with a simple and quick product return process. It updates inventory across different locations.

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    Online/offline store integration

    Developing an omnichannel commerce platform, Credencys helps companies manage online and offline stores product data seamlessly. We integrate online and offline stores of a brand including a website, eCommerce portal, marketplaces, and more.

    Integrating online and offline sales channels, we help organizations to manage their orders efficiently across different store locations. We also help enterprises create uniform customer experiences that drive tremendous success for your business.

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    Order allocation

    Credencys excels in deploying robust omnichannel commerce solutions that enable companies with dynamic allocations for online orders. We ensure that the online stores get routed to the nearest offline stores to minimize logistic costs.

    The order routing is simple, easy, and flexible. It can be defined based on country, state location, city locations, Pincode, etc.

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    Integration with other systems

    Our PIM professionals build powerful product information management platforms with omnichannel commerce capabilities. We allow brands to integrate any number of existing enterprise systems and third-party software and applications.

    Integrating all the systems, we help companies to update the business information across different systems in real-time. It becomes easier to track orders and inventory from cross-channel. Also, it streamlines various business operations.

    Credencys has successfully developed tailored solutions for startups to large-scale companies as per their specific business needs. Having the team certified PIM developers, we build advanced solutions by embracing the omnichannel publishing potential of Pimcore. If you want to develop a digital platform that contains omnichannel capabilities, feel free to share your idea with our team to get the most suitable solution.

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    We build product information management (PIM) omnichannel publishing solutions for

    Services offered by Credencys for omnichannel publishing

    We have a team of experts who have developed different types of multichannel publishing solutions to meet the specific business needs of varied companies. To enable the brands with the right solutions, Credencys offers end-to-end services where we analyze the business requirements and challenges of the client and deploy the best-in-class omnichannel publishing solution.

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    Consultation & strategy

    When companies come to Credencys with omnichannel publishing requirements where they want to create compelling customer experiences by sharing consistent product information across multiple channels. Our business analysts collect requirements, provide personalized consultation, suggest the best solutions, and define strategies for further development.

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    Discovery workshop

    Once we have all the requirements in place, we start examining the development scopes under the discovery workshop. We understand your business nature, check the development feasibility, and define the development roadmap. While defining the development path for your omnichannel publishing solution, we ensure it helps you attain your business objectives.

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    Development

    Based on the analysis of business requirements, we identify the channels where brands want to create a consistent product experience. Under omnichannel publishing, we connect all the online and offline sales channels to enable the buyers with unified customer experiences across multiple channels such as website, eCommerce, print catalog, in-store, etc.

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    Integrations

    Credencys allows brands to integrate the existing enterprise systems and third-party software or applications or tools with omnichannel publishing. Integrating different systems with the solution, we keep all the business data updated across all the systems. It keeps internal and external stakeholders on the same page and brings cross-department transparency.

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    Testing

    Once the omnichannel publishing solution is ready, we apply rigorous testing to check the functionality of the platform. We perform both manual and automated testing to ensure the quality of the solution. Functional testing improves the solution performance while stress testing reduces the solution downtime. Eventually, it helps brands create a better customer experience.

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    Implementation

    Once the development and testing part is done, we implement omnichannel publishing as part of your existing digital platform or a product information management solution. We also check the performance of the solution after deploying it in the real-time technical environment to ensure it works as expected.

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    Support & maintenance

    At Credencys, we provide on-demand support and maintenance services to clients. In the support services, we take care of various operations, feature enhancement, and bug fixing. When it comes to maintenance services, we ensure the omnichannel publishing works seamlessly on an ongoing basis.

    Industry recognition

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    What we are really proud of is building these great products for world-class brands

    Hi I’m Sagar Sharma.

    Hi I’m Sagar Sharma.

    Get a 30 minutes free consultation to get insights about the power of omnichannel that allows companies to share consistent product information across all your customer touchpoints.

    Why businesses should consider omnichannel publishing?

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    Optimized product experience

    Deliver rich product experience to the customers across traditional and emerging channels by enabling them with trusted and relevant product information.

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    Improved customer loyalty

    Creating better customer experience by offering consistent product experiences across different output channels. It helps companies earn customer trust and loyalty.

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    Boost sales

    Better customer experience increases the number of conversions and improves sales. Eventually, organizations achieve increased revenue.

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    Improved products’ time-to-market

    Share standardized product information across sales, marketing, and merchandising teams to deliver a consistent product experience and launch the new product faster.

    Our process to build product information management (PIM) omnichannel publishing

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    Requirement Gathering & Analysis

    • Understanding your business
    • Comprehending requirements
    • Drafting proposal document

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    Wireframes & Design

    • Screenflow strategy
    • Creating wireframes
    • Designing the UI

    3

    Quality Assurance

    • Testing the PIM solution
    • Sharing test report
    • Get final approval from client

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    Deployment & Launch

    • Deploying a PIM solution on the client’s server
    • Launching the PIM solution
    • Post-launch support

    Engagement models to build omnichannel publishing solutions

    Credencys has a team of highly skilled product information management solution development team. We have proven excellence in building omnichannel publishing solutions as per the varied needs of the businesses. At Credencys, we offer different engagement models to hire our skilled professionals.

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    Fixed cost

    It is the right choice for projects that have specific development requirements and scopes.
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    Time & material

    The engagement model allows you to pay only for the resources and time you use for the project.
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    Offshore development center

    We set up an offshore development center and IT infrastructure for the ongoing project.

    Tools & Technologies

    We have a team of certified Pimcore experts who have proven expertise in developing ultra-modern omnichannel publishing solutions for your specific product information management needs harnessing the potential of an advanced technology stack.

    Clients who believed in us!

    FAQs: product information management (PIM) omnichannel publishing

    The omnichannel approach enables the customers with consistent shopping experiences on every channel they interact. They can experience seamless online shopping from a mobile device or a desktop or through a phone call or in brick and mortar stores.

    Considering omnichannel publishing, retailers can drive more traffic and sales, achieve more availability, and integrate digital touchpoints. With the right retail omnichannel strategy, brands improve the customer experience and provide more channels to customers for shopping that includes web or mobile or in physical stores.

    At Credencys, we have developed product information management solutions with the right omnichannel strategy. To design the right omnichannel strategy, we understand your business and your targeted customers. Based on this analysis, we define building relationships seamlessly with your business and customers using omnichannel publishing

     

    We analyze who your target audience is, where they are from, what are their goals and challenges, what devices they are using the most, what type of content they love, and on which channels they spend more time.

    We design tailored omnichannel strategies by analyzing the specific business needs of the organization. We make sure to deliver consistent product information across different customer touchpoints and create consistent shopping experiences for the buyers. To discuss the right omnichannel strategy connect with our PIM experts.

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      Credencys Solutions is a data management solutions provider tailored to the unique needs of retail & consumer goods brands and manufacturing businesses. Widely regarded as a trusted advisor and strategic partner, the company has 15+ years of proven success in implementing cutting-edge PIM & MDM solutions that empower businesses to harness the full power of their data.