Product Information Management (PIM) omnichannel publishing

Digital commerce

Credencys excels in developing digital commerce platforms with omnichannel capabilities using Pimcore. We build award-winning B2B and B2C solutions with scalable microservices. Our PIM experts offer composable and modular features such as vouchers, cart, search, price, filtering, payment, checkout, calculation, etc.

We help brands to publish the product and eCommerce data of their existing eCommerce store. With Pimcore’s API, we seamlessly connect to your Salesforce, Shopify, Sitecore, and pre-built connectors to Shopware and Magneto.

Product configurators

We create and integrate enterprise-class product configurators that enable brands with enormous flexibility for product information management and deliver amazing digital customer experiences.

Our PIM experts have proven expertise in creating a completely decoupled frontend with a headless and API-first GraphQL-driven commerce framework. Leverage our expertise for designing and implementing tailored product configurators as per your specific solution needs.

Digital Experience Platform (DXP)

To deliver wonderful digital experiences, we enable shoppers with rich product information by combining omnichannel publishing with Digital Experience Platform (DXP). Integrating the right omnichannel publishing solution, Credencys helps companies manage product data in PIM & DAM solutions.

We create personalized & incredible digital experiences with MDM solutions. Offering the right amalgamation of DXP & omnichannel publishing, we help companies provide the right product information at the right channels such as websites, eCommerce portals, mobile apps, & so on.

Print publishing

We offer omnichannel publishing along with web-to-print functionality to automate the printing process for organizations. Revolutionize the traditional process for printing collaterals of your B2B and B2C business. We automate content and datasheets creation including product catalogs, price lists, and other publishing material.

Allow your sales and marketing teams to access the PIM solution and personalized product information in real-time, in the right format, and with all the latest data. We offer Adobe InDesign integration for collateral design creation.

Headless PIM

Develop and integrate a decoupled and headless product information management system that distributes product information in real-time across varied output channels. To enable the brands with quick access to product information, we use Pimcore datahub to configure GraphQL interfaces.

To allow organizations to access all the managed data within minutes, we offer the benefits of the standard Pimcore API. We define, model, and map import and export data using an easy-to-configure, graphical user interface.

Product experience portal

At Credencys, we deploy the product experience portal. It is an advanced and configurable enterprise-grade solution that provides correct product information to the customers as well as internal sales, marketing, eCommerce, and product management teams. We deploy a cutting-edge portal that allows targeted users to search, access, and share product information in real-time.

Inventory management

Utilizing the capabilities of omnichannel publishing, we developed inventory management solutions that update the product inventory across multiple locations in real-time and sync the stock status automatically across the different marketplaces.

We connect offline inventory with the solution for centralized, accurate, and effective product inventory management. The solution enables companies with automated inventory updates that help receive accurate stock information, plan the product stock, and reduce overselling.

Order management

Developing omnichannel order management, we integrate orders for different channels such as corporate websites, physical stores, eCommerce stores, marketplaces, and more. It processes the order in bulk that keeps the logistic cost low.

It also collects orders from POS systems of different stores for order processing and shipping. With an omnichannel order management solution, you can manage orders from any geographical location. Integrating marketplaces, we allow managing orders from there too.

Logistics

Deploying omnichannel eCommerce solutions, we streamline the logistic process for the brands. It allows sharing shipping information with distributors and internal logistic teams and helps companies to expand their global reach by delivering orders to every corner of the world.

The solution allows buyers to choose a suitable option from in-store order pickup or order delivery at the doorstep. Companies can assign the shipment to the preferred distributors based on shipment location, weight & price. The solution allows brands to order self-shipping as well.

Product return management

Implementing omnichannel product return management, we help organizations to manage order returns effectively and improve customer experience through a seamless product return process. To set up an efficient order return process, we connect online stores and physical stores.

It becomes easier for companies to deal with the returns due to seamless integration amongst different sales channels. Improve your brand image in the market by enabling customers with a simple and quick product return process. It updates inventory across different locations.

Online/offline store integration

Developing an omnichannel commerce platform, Credencys helps companies manage online and offline stores product data seamlessly. We integrate online and offline stores of a brand including a website, eCommerce portal, marketplaces, and more.

Integrating online and offline sales channels, we help organizations to manage their orders efficiently across different store locations. We also help enterprises create uniform customer experiences that drive tremendous success for your business.

Order allocation

Credencys excels in deploying robust omnichannel commerce solutions that enable companies with dynamic allocations for online orders. We ensure that the online stores get routed to the nearest offline stores to minimize logistic costs.

The order routing is simple, easy, and flexible. It can be defined based on country, state location, city locations, Pincode, etc.

Integration with other systems

Our PIM professionals build powerful product information management platforms with omnichannel commerce capabilities. We allow brands to integrate any number of existing enterprise systems and third-party software and applications.

Integrating all the systems, we help companies to update the business information across different systems in real-time. It becomes easier to track orders and inventory from cross-channel. Also, it streamlines various business operations.

Consultation & strategy

When companies come to Credencys with omnichannel publishing requirements where they want to create compelling customer experiences by sharing consistent product information across multiple channels. Our business analysts collect requirements, provide personalized consultation, suggest the best solutions, and define strategies for further development.

Discovery workshop

Once we have all the requirements in place, we start examining the development scopes under the discovery workshop. We understand your business nature, check the development feasibility, and define the development roadmap. While defining the development path for your omnichannel publishing solution, we ensure it helps you attain your business objectives.

Development

Based on the analysis of business requirements, we identify the channels where brands want to create a consistent product experience. Under omnichannel publishing, we connect all the online and offline sales channels to enable the buyers with unified customer experiences across multiple channels such as website, eCommerce, print catalog, in-store, etc.

Integrations

Credencys allows brands to integrate the existing enterprise systems and third-party software or applications or tools with omnichannel publishing. Integrating different systems with the solution, we keep all the business data updated across all the systems. It keeps internal and external stakeholders on the same page and brings cross-department transparency.

Testing

Once the omnichannel publishing solution is ready, we apply rigorous testing to check the functionality of the platform. We perform both manual and automated testing to ensure the quality of the solution. Functional testing improves the solution performance while stress testing reduces the solution downtime. Eventually, it helps brands create a better customer experience.

Implementation

Once the development and testing part is done, we implement omnichannel publishing as part of your existing digital platform or a product information management solution. We also check the performance of the solution after deploying it in the real-time technical environment to ensure it works as expected.

Support & maintenance

At Credencys, we provide on-demand support and maintenance services to clients. In the support services, we take care of various operations, feature enhancement, and bug fixing. When it comes to maintenance services, we ensure the omnichannel publishing works seamlessly on an ongoing basis.