Transforming Product Data Operations with AI-Enabled PIM for a Leading eCommerce Agency
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Client Overview

A Los Angeles–based eCommerce agency specializing in the home furnishings industry. Since 2011, the company has partnered with over 30 leading brands, helping them optimize merchandising, content, and online retail strategy. As their portfolio expanded to 500,000+ active SKUs and 70+ retail partners across 20+ categories, managing and governing product data became increasingly complex.

Problem Statement

The agency’s rapid growth led to exponential data expansion, making it difficult to manage product attributes, images, and content efficiently. Manual processes using spreadsheets and shared drives caused data inconsistencies, slower turnaround times, and mounting operational pressure on teams.

Key Challenges

  • Product information scattered

    across multiple files and folders with no central source of truth.

  • Manual data uploads

    and updates causing high turnaround time and errors.

  • Lack of automation leading

    to inefficiencies and low employee satisfaction.

  • Absence of structured data

    governance and attribute management framework.

  • Difficulty in scaling data operations

    to meet client and retailer demands.

Solution Implemented

  • Unified all product information, attributes,: and digital assets into a single, cloud-based platform.

  • Integrated AI-driven validation : and enrichment for faster, cleaner data uploads.

  • Automated product onboarding : and updates to improve speed-to-market.

  • Established a structured data governance strategy: for consistent and compliant data management.

  • Enhanced visibility : with AI-powered dashboards and data quality insights.

Business Impact

  • 70% faster product data turnaround

    due to AI-based automation and real-time updates.

  • 40% increase in employee productivity

    by reducing manual work and repetitive tasks.

  • Improved data accuracy and consistency,

    enhancing collaboration across merchandising and operations teams.

  • Centralized governance framework

    ensured organized, compliant, and easily accessible product information.

  • Higher employee satisfaction and lower turnover,

    as automation freed teams to focus on strategic work.

Highlights

  • 70% faster product data turnaround
  • 40% higher employee productivity
  • Improved data quality and governance

Is Data Management a Challenge in Your Organization?

Discover how Credencys can streamline your data processes, just like we did for our clients. Let’s connect to discuss solutions tailored to your needs.

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