Product information management (PIM) for customer experience

Drive tremendous customer engagement by delivering personalized, searchable, and information-rich product experiences with the help of product information management. Transform your buyer journeys by enabling them with compelling, superior, and omnichannel experiences. With the rich product information, the brand enhances the shopping experiences and reduces shopping cart abandonment.

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Improve customer satisfaction by considering PIM for customer experience

In today’s competitive era, to ensure business success, businesses have to understand the ever-increasing essence of customer product experiences. To improve customer engagement and increase customer conversion, brands need to deliver positive emotions throughout their burying journey.

Implementing a product information management platform, Credencys helps the brands to enable buyers with complete, accurate, and updated product information so they can make the informed purchase decision.

Integrating PIM with an eCommerce platform, we allow shoppers to find the product of their preference and place an order instantly. Considering product information management for customer experiences, companies can transform the shopping experience and meet the buyers’ expectations.

We design and develop the PIM solutions that make sure buyers can find the products based on different attributes such as size, color, weight, material, and more. Creating information-rich product pages that contain multiple product images, videos, and descriptions that highlight the unique features, specifications, user guide, and more.

Let's discuss more about your project.

Our expertise in product information management for
customer experience

Offering end-to-end product information management platform development services, we help the companies to build a PIM for customer experiences. Utilizing the decade-long tech experience, Credencys ensures delivering robust business solutions that meet your business objectives and helps attain increased revenue.

Findable products

Our PIM experts build a platform where buyers can easily search for the products they are looking for with the help of varied product attributes. We develop a PIM solution that automates the population of product attributes based on business rules. It ensures product data quality and completeness of information too.

Information-rich product pages

Enabling retailers and manufacturers with PIM-based digital solutions, we help to publish the product information with reviews, editorial content, and digital assets. It allows brands to create memorable buying journeys for the customers. Leveraging PIM processes and toolsets, companies can resolve data gaps and inconsistency related issues.

Personalized experiences

Every customer does not have the same requirements. Thus, personalization is the key to address the specific needs of every customer. PIM allows you to deliver contextualized product information based on customer‘s buying history and preferences. To create highly targeted shopping experiences, PIM allows mapping varied product data with customer data.

Data standardization

Credencys PIM experts build product information management for customer experience with data standardization. It ensures data consistency across the catalog and helps in achieving an accuracy of data value. PIM allows for managing and distributing the product data in internationally accepted standards.

Data consistency

With PIM, companies can maintain data consistency across different channels. Being a centralized platform for all the product data, it becomes easy for the companies to update and share the updated information with the customers. PIM helps you maintain consistency in your brand voice, achieve data uniformity, improve data quality across different channels, and more.

Single source of truth

We integrate your varied internal and external systems with the PIM. By collecting the data from all the systems, brands can create a centralized repository of all business data in product information management. It performs the process from data compiling to consolidating from many sources. PIM also merges and matches the product information records with accuracy.

Who can use product information management for
customer experience?

Chief Experience Officer (CXO)

CXO needs to create brand experiences that engage the customers and convert them into loyal clients of the company. They can design varied strategies to elevate the customer experiences and execute them by embracing the advanced capabilities of PIM.

Marketing team

Marketing team has to generate leads for the business. Thus, it is important for them to deliver personalized experiences to the customers based on their preferences and purchase history. PIM allows to create personalized product and customer experiences and helps drive more leads.

Industry recognition

What we are really proud of is building these great
products for world-class brands

Developed a multi-user digital solution

Credencys developed a web solution and a mobile app for the client. The web portal allows to manage 30K+ merchants from a single platform. Merchants can add product & service details on the web portal. We have developed a mobile app that allows the merchants to reuse it with limited customization.

Client manages multiple users in the web portal
Seamless data synchronization between web portal & mobile app
Implemented PIM & DAM for effective product data management
Integration of product catalog management

Developed a data aggregator solution for IronList

IronList provides online sales and auction aggregator platforms for used heavy equipment and machinery. We developed a digital solution that allows the client to manage the suppliers, customers, & product data of heavy equipment and machinery centrally. The frontend of the solution allows the buyers to search and view the product details.

Utilized PIM to manage product data
Integrated MDM to manage master records of all products
Developed DAM to manage media assets in a single location
Utilized DXP to manage content, documents, & email templates

Engineered a digital platform for Tractmotor

Tractmotor is a Malasiya-based company and a leading dealer of automobile spare parts in the design. Credencys implemented a digital platform using PIM, DAM, & Digital Commerce capabilities that allow the client to manage products, media & commerce related activities from a single platform.

Implemented a data modeling engine
Management of product information in PIM
Access to enriched product data via product attribute management
Effective & accurate management of complex price structure

Get 30 minutes of free consultation to deploy product information management for customer experiences that help brands win over customers' trust and loyalty.

Why should businesses consider PIM for customer
experiences?

Faster time-to-market

PIM streamlines product information management processes for varied departments and helps brands to achieve improved time-to-market.

Exceptional customer experience

Enabling your customers with personalized and information-rich product content, you can create and deliver compelling customer experiences.

Improved customer engagement

By sharing contextual product content across multiple output channels, brands can grab their attention and increase customer engagement.

Create a great impression

PIM allows brands to share contextual product content across different output channels that help establish an emotional connection with buyers.

Our process to build product information management for customer experience

Requirement Gathering & Analysis

Understanding your business
Comprehending requirements
Drafting proposal document

Wireframes & Design

Screenflow strategy
Creating wireframes
Designing the UI

Development

Deciding project phases
Coding the project
Client’s feedback

Quality Assurance

Testing the PIM system
Sharing test report
Get final approval from the client

Deployment & Launch

Deploying a PIM solution on the client’s server
Launching the PIM solution
Post-launch support

Hire PIM developers to create product information
management for customer experience

Credencys has a team of experienced PIM experts who have successfully developed and implemented PIM solutions for varied businesses and industries. Hire skilled PIM developers to build a PIM for customer experiences that improve the satisfaction and loyalty of your customers.

Fixed Cost

It is the right choice for the projects that have specific development requirements and scopes.

Time & Material

The engagement model allows to pay only for the resources and time you use for the project.

Offshore Development Center

We set up an offshore development center and IT infrastructure for the ongoing project.

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Tools & Technologies

Credencys development team has proven expertise in creating tailored PIM solutions as per the specific needs of the organizations by utilizing the latest technologies. We make sure that the solution works seamlessly in the upcoming highly dynamic tech environment and future integrations.

Clients who believed in us!

President

AlphaZeta Interactive

Team Credencys has done an amazing job with my website. I was surprised to see the end result. Their quality of work is top-notch. I was very happy with the way they had been making progress every single day. I was also very happy to see team’s commitment towards the project. I thank Credencys for on-time delivery of the project. Looking forward to work with them in the future.

Director of Product Management

TrustCommerce

I appreciate team’s attention to detail, quick response to changes, contributions and recommendations to the final product. They worked really hard and with dedication to make our TrustCommerce Trustee Premier product a significant success. We greatly value your partnership. Thank you again – and we look forward to many more successful collaborations.

Manager, Learning & Development

Bajaj

Credencys helped us to enhance overall user experience with quick turnaround time. They have successfully enhanced our internal employee engagement app with added features.

FAQs: product information management for customer experience

01What are the consumer-facing benefits of considering PIM for customer experience?

By implementing PIM, brands can leverage some consumer-facing benefits of PIM that include faster purchasing decisions, fewer product returns, deliver the product information in the preferred language of the buyers, better services, and more.

02How does PIM improve your customer experience?

Considering PIM for customer experience, companies can enable the customers with rich information, get the right product at the right time, get the latest products faster, and more.

03How much time does it take to build product information management for customer experience?

Implementation of PIM depends on the complexity of your project. If you want to integrate multiple features with highly customized development in the PIM system, then the development will be time-consuming. Integration of the varied integral and external systems also takes time for configuration.

04How much does it cost to build product information management for customer experience?

ZERO. Yes, the cost of developing a PIM for customer experience will be zero as Credencys utilizes the Pimcore platform. Pimcore is an open-source digital platform so we build the solution at zero licensing cost. However, there is the only cost of implementation & customization and that varies from project to project. You can book 30 minutes of free consultation to know more about the cost.

Do you want to implement a robust product information management for customer experiences that helps you increase conversion rate and generate better ROI? Fill up the form and get 30 minutes of free consultation.

Send us a Message

Credencys Solutions is a data management solutions provider tailored to the unique needs of retail & consumer goods brands and manufacturing businesses. Widely regarded as a trusted advisor and strategic partner, the company has 15+ years of proven success in implementing cutting-edge PIM & MDM solutions that empower businesses to harness the full power of their data.

hello@credencys.com
+1-562-787-0231

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