NuevaCare connects professional caregivers with the customers
A mobile solution to find and hire trained homecare services professionals
Client’s Industry
Homecare Services
Platforms
iOS, Android & Web
Client background
NuevaCare is a prominent home care service provider for families in the San Fransisco Bay Area. The client is a member of the California Association for Health Services at Home (CAHSAH). They are delivering high quality and personalized home care services to the patients and senior people. NuevaCare is connected with 2000+ professional caregivers who deliver the best home care services to the patients.
What was the objective of the client?
The client wanted to develop a mobile application that connects the customers (patients’ family/guardians or patient himself) with trusted and well-trained caregivers. Customers, who are residing in San Fransico Bay Area, can hire home care professionals from the app as per the needs of their dependent loved ones. The app enables customers to choose personalized, professional and high-end home care services that best serve the dependent’s needs.
How Credencys helped the client in achieving the objective?
Credencys designed and developed an intuitive, easy to operate, intelligent mobile app suite. It contains a mobile app for customers and registered caregivers as well as web and mobile interface for NuevaCare Managers.
Customer’s app
The app allows guardians of patients to find and book a caregiver as per their specific requirements and preferences.
Caregiver’s app
The caregiver’s app helps caregivers to easily manage and maintain their own profile and schedule.
Backend application
The web and mobile interface help NuevaCare management to manage caregiver’s profile and patient records. It also connects customers and caregivers without hitches.
Key features of the app
Personalized selection of caregivers
The app enables guardians with the flexibility to choose caregivers as per their preferences. They can hire home care service providers as per the patient’s condition, disease, location, and other specific needs.
Benefit
Customers can hire skilled caregivers that fit into their custom requirements.
Search & book the caregiver
Guardians of the patients can find and book professional home care service providers from NuevaCare along with support services. Before hiring the caregivers, customers can view their profile, skills, certifications, and reviews & ratings to make a more relevant decision.
Benefit
Customers can make a well-informed decision by analyzing different aspects of the caregiver’s service offering.
Location tracking
Customers can start tracking the caregiver's location 15 minutes before the scheduled delivery time with the help of Google Map. This is meant to ensure that the home care service provider is on his/her way and to verify that there is no unplanned delay or cancellation.The home care service providers can view the direction of care seekers’ location in map view. NuevaCare admin can track the location of clocked-in caregivers with the help of Google Map and effectively monitor their punctuality and schedule followings.
Benefit
Real-time location tracking ensures the on-time service delivery from home care service providers.
Real-time updates
The customer app keeps customers updated with all changes/updates in their services, schedule, etc. by sending notifications. The backend system sends important and relevant notifications to customers and caregivers on their respective applications.
Benefit
All stakeholders (client, customers, & caregivers) stay updated about the changes in schedule and service.
Service scheduling
The customer app allows customers to book a caregiver and schedule time for service. Caregivers can confirm the requests and scheduled time of service, received from the customers, using the app.
Benefit
Elimination of time overlapping issue for caregivers.
Smart data management
Using a web-based backend application, the client can smartly manage the schedules of customers and caregivers. The app can smoothly manage caregivers’ records, availability, and accounts. It also manages customers’ details, preferences, and feedbacks.
Benefit
The client can access and manage the data of caregivers and customers from a single platform.
Business impact/benefits of the app
Deliver quality and home care services
The app allows customers to select caregivers from NuevaCare as per their preferences and condition of the patients. They can analyze past records of the home care professionals to ensure the quality and reliable services from them.
Avoid time overlapping
The app allows guardians to view the availability of the caregivers before booking them. It allows them to schedule their service time accordingly. Once the caregivers confirm the requests, the app schedules the service delivery time. So there is no room for time overlapping for caregivers.
Location-based market penetration
The client wanted to expand their business city by city. They started their journey from the San Fransico Bay Area. They wanted to penetrate in a particular area and cover the whole market, then move to another location.
Technology stack
