A digital solution to book, pay & track movers & packers service
Keeping track of the driver and your goods while they are on the move
Cargo Solutions Provider
iOS, Android, Web
VanMile is an on-demand, real-time, local moving and delivery service venture launched by Cargo Community Network (CCN) who is a leader in providing cargo community systems for the air cargo industry.
VanMile is a marketplace which connects laborers who have box truck, pickup truck, etc. with individuals who have various delivery and moving needs. VanMile provides its services in Atlanta, Charlotte, Miami, Raleigh, and Washington.
What was the objective of the client?
Cargo Community Network (CCN) saw a significant gap between on-demand delivery service providers and the customers seeking help in moving their belongings. They wanted to create a simple and affordable request based solution in the form of an app that connects helpers with help seekers.
How Credencys helped the client in achieving the objective?
Before providing the solution, it was paramount for Credencys to identify various user personas. In our discovery workshop, we identified two different user personas as 'the driver' and 'the client.' At the end of the discovery workshop, it was concluded that we build two separate mobile apps for drivers and customers.
Key features of the application
The app has five pre-defined models from which customers need to choose one. Pickup with one man, pickup with two men, only two men, truck and two men, and long-distance transport. Once a customer chooses the model they must enter the pickup and dropoff locations to get the final pricing. After getting the pricing a customer can directly check out and make the payment to confirm their booking.
It increased customer experience which resulted in more number of bookings per day and increased client’s revenue.
The app is integrated with Google maps. It helps customers to track their helpers in real-time using the app.
It helps users to know where their belongings are at any moment during the transportation.
Customers can give feedback out of five stars to the helpers after their service using the app.
It helps other customers to know the quality of work of helpers.
Helpers will receive notification from the app as soon as anyone around their location will send a request.
Driver’s will no longer have to open the app to receive requests from customers. They can see all the requests as notifications in real-time.
In-app payment gateway
The app has a built-in secured payment gateway in drivers app as well as customers’ app.
Integrated payment gateway not only help drivers to receive quick payments from their customers but also helps them to get a weekly and monthly summary of their earnings.
Key results achieved through the app
27% increase in revenue by adding the new booking channel.
62% increase in customer engagement on the app for tracking the delivery.
Business impacts/benefits of the app
From a huge number of helpers, customers can now choose the one which offers them the best service. Providing more options improved customer’s experience which helped CCN to increase their revenue.
High fill rate
The app helped CCN to address needs of more number of customers than ever which resulted in a high fill rate. It helped CCN to sustain in a niche market with increasing customer demands.
CCN addressed the challenge of a very niche market by creating an app connecting hundreds of helpers with thousands of customers. It helped them to quickly gain popularity which reduced their time-to-market.