How to Develop an App Like Progressive Insurance App: Top 6 Features to Consider
Do you own an insurance company?
Ever thought of creating an app for your business?
Mobile apps have become an essential element of every business, including the insurance sector. They have transformed the way insurance companies used to operate.
An appropriate mobile solution can help insurance companies by increasing their operational efficiency, improving their business processes, and boosting employee efficacy.
Insurance firms are partnering with insurance app development companies to deliver rich user experience via insurance apps and win their customers.
According to mobile payments today, in 2018, insurance mobile app investment reached $ 1.7 billion.
About Progressive Group
Founded in the year 1937, the Progressive Group of Companies is one of the oldest and most popular insurance companies in the USA. They provide insurance to all kinds of vehicles.
They have also been one of the first insurance companies to adapt to modern technology and created the “Progressive Insurance App.” They were also one of the firsts to introduce low rates for low-risk drivers and introduce an insurance shopping experience for their online customers.
Matt Lehman, their web experience director, said that they saw a steep 30% increase in visits to their mobile websites by Android users soon after the introduction of the Android app. Moreover, the app helped them to win more customers than ever.
Top 6 features to consider for developing an app like Progressive insurance app
The main aim behind creating an app like Progressive Insurance App is to make the insurance claiming process as simple as possible for customers.
#1 View Policy Information
The mobile app should be able to show all the relevant information regarding the policy taken by customers upon entering the policy number.
Here customers should be able to view the total amount of coverage that a person will get along with the proper distribution of vehicle body parts.
#2 Report and Check Claim Status
There should be a “claim center” that should allow users to report a claim at any time from anywhere. They should be able to take photos from their smartphones and upload them directly to the app as proof.
Moreover, a customer must also be able to check the real-time status of their insurance claim in the app itself.
#3 Pay Bills
To build an app like the Progressive insurance app, it must have a built-in payment gateway through which customers can make direct payments of their policy installments. Providing an auto policy payment can be an icing on the cake.
#4 Roadside Assistance
In case of an accident, the app should have a feature of roadside assistance that would support them during stressful situations.
#5 Save ID Cards
A customer should be able to save the digital copy of their insurance identity card using the app. You can fetch the ID of a customer from their policy number and NAIC number.
#6 Marketing of Other Products
Since your ultimate aim is to generate revenue, you should provide a section in the app that shows all your products, policies, schemes, and more. Moreover, you can also send push notifications to users about discounts, offers, and the latest policy changes.
Bonus Feature: Chatbot
In an era where Artificial Intelligence is taking over human call center executives, Chatbots have become a must-have in every mobile app or website.
Chatbots will replace the requirement of a policy agent by up to 50%. It will help users to get instant answers for their simplest to most complex problems. However, you can still provide an option to talk to an agent in the Chatbot itself.
Benefits of Insurance Apps
- View policy details, coverages, and ID Cards for your vehicle.
- Report a claim, take and upload your pictures to it.
- Contact your policy agents and claim reps.
- Pay your bill automatically by debit card, credit card, or checking account.
- View current and upcoming billing information/payment schedule.
- Monitor your claim progress in real-time.
- Make policy changes instantly, without human interventions.
- Access your policy documents on-the-go.
- Get 24/7 roadside assistance, at the time when you need it the most.
- Obtain an instant insurance quote for your vehicle.
- Manage end-to-end vehicle repairs by finding the nearest service center.
Developing an app like Progressive Insurance App has a plethora of benefits. It can eliminate your requirement for agents to some extent, deliver fantastic customer experience, and increase your business opportunities.
If you have any query related to how you’ll develop an insurance app, or how much will it cost you, or how will you monetize your insurance app idea, fill out our contact form and our experts will get in touch with you in 48 hours.