Problem Statement

The client needed an innovative eCommerce platform to enable airlines to offer passengers a unique shopping experience during flights. They wanted to streamline collaboration between retail stores and airlines for effective product delivery along with the integration of in-flight and off-flight delivery models. 

Key Challenges

• Integration of Delivery Models

  The platform needed to facilitate both in-flight product delivery and off-flight shipping to passengers’ chosen destinations.

• Complex Collaboration Workflow

  Establishing a seamless process for collaboration between retail stores and airlines was crucial.

• Marketplace & D2C Setup

  Designing a system to support both marketplace and direct-to-customer (D2C) setups presented significant technical challenges.

Solution Implemented

To address these challenges, the following solutions were deployed: 

• eCommerce Portal Deployment: Delivered a robust eCommerce platform within 14 months to meet the client’s requirements.

• Integrated Delivery Modes: Enabled in-flight product delivery exclusively during flights and off-flight shipping to passengers’ preferred addresses.

• Marketplace and D2C Setup: Built a unified system that facilitated collaboration between airlines and retail stores while supporting multiple business models.

Business Impact

• Improved Data Quality

  Enhanced standardization of packaging information and instructions ensured consistent delivery quality.

• Boosted Efficiency

  Reduced the time required for creating and approving packaging elements and instructions, streamlining operations.

• Increased Productivity

  Simplified workflows allowed teams to manage packaging information more effectively, resulting in improved productivity.