Problem Statement

The client managed product information on an outdated system, MS AS 400, resulting in scattered, inconsistent, and inaccurate data. Additionally, the absence of digital workflows, lack of user access controls, and a manual vendor registration process hindered operational efficiency and data quality.

The client required a tailored digital solution to manage their extensive product catalog, vendors, and store buyers efficiently.

Key Challenges

• Inconsistent Product Data Management

  Product information was scattered and inconsistent across systems, leading to delays and errors in product creation.

• Lack of Data Security

  Absence of user-based access controls raised concerns over data security and quality.

• Manual Vendor Registration

  The manual vendor registration process was time-consuming and inefficient.

• No Asset Association for Vendors

  Lack of digital asset association with products limited vendor capabilities and efficiency.

• Complex Multistage Workflows

  Product data management processes involved cumbersome and time-consuming workflows, slowing down approvals and updates.

Solution Implemented

To overcome these challenges, Credencys engineered a comprehensive PIM and DAM solution using Pimcore, which included:

• Centralized Repository for Product Data and Assets: Implemented a unified PIM and DAM system where digital assets are systematically associated with relevant products, streamlining data management.

• Vendor and Buyer Portals: Developed tailored portals to enable seamless vendor and buyer interactions, including a user-friendly interface for product data updates and approvals.

• User-Specific Workflow: Integrated a multilevel, user-specific workflow to ensure secure access and high data quality through role-based permissions.

• Automation of Manual Processes: Digitized and automated manual processes related to product and vendor management, including vendor registration, product creation, and data enrichment workflows.

• Structured Product Approval Stages: Established clear, structured stages for product data approval, ensuring accuracy and consistency across the product lifecycle.

Business Impact

The newly implemented PIM and DAM solutions resulted in substantial operational improvements, including:

• Enhanced Data Quality

  Improved data quality through user-specific workflows, reducing errors and ensuring consistent product information.

• Increase in Operational Efficiency

  Digitized and streamlined processes saved time and reduced manpower requirements.

• Cost Reduction in Product and Vendor Management

  Automated digital workflows led to cost savings by reducing operational overhead.

• Accelerated Product Activation

  Enabled seamless product activation for specific vendors and locations, including automated pricing calculations.