Problem Statement

The client faced challenges in promoting and selling a diverse range of interior design products and services. They needed a unified platform that could efficiently manage their offerings, cater to multiple stakeholders, and streamline operations.

Additionally, they struggled with managing product data and its intricate relationships accurately.

Key Challenges

• Fragmented Product Data Management

  The client struggled with managing multiple products and their numerous attributes across different systems, resulting in inefficiencies and inaccuracies.

• Lack of Unified Platform

  There was no centralized platform for vendors, customers, and administrators to manage operations, leading to operational silos.

• Data Relationship Complexity

  Ensuring seamless data relationships for multiple products and their attributes was crucial but challenging without a specialized solution.

Solution Implemented

To address these challenges, a comprehensive e-commerce solution was developed with the following features:

• Integrated Frameworks: Leveraged Pimcore’s PIM, DAM, and MDM frameworks to centralize product, media, and master data management.

• Custom Portals: Developed distinct portals for vendors, customers, and administrators, each with tailored interfaces to meet their specific needs.

• eCommerce Capabilities: Implemented features such as data modeling, bulk data upload, workflow management, order management, price management, and vendor management.

• Enhanced User Experience: Ensured seamless navigation and efficient functionality for all users, facilitating smooth operations and improved engagement.

Business Impact

• Enhanced Customer Satisfaction

  Improved customer satisfaction by 73% due to streamlined processes and a user-friendly platform.

• Improved Operational Efficiency

  Achieved a 42% increase in operational efficiency through efficient product management and enhanced customer engagement.