Problem Statement

The client had implemented Pimcore to manage their PIM and CMS operations. However, performance issues, broken functionalities, and inefficiencies began to emerge, limiting the platform’s ability to deliver consistent and high-quality user experiences across regions.

This directly impacted internal workflows, customer satisfaction, and revenue opportunities.

Key Challenges

• Translation Gaps

  Multi-language content was incomplete, leading to confusion for international users.

• Ineffective Search

  The existing search returned irrelevant results and lagged in performance.

• Slow Report Generation

  Critical business reports took too long to process, delaying decision-making.

• Order History Failures

  Customers experienced indefinite loading times when accessing past orders.

• Broken Features Post-Upgrade

  A Pimcore upgrade led to pricing display failures and other broken modules.

• Navigation Issues

  The product tree structure was no longer functioning correctly, limiting access to data.

• Reorder Workflow Breakdown

  Repeat purchases were disrupted due to a faulty reorder feature.

Solution Implemented

• Integrated Translation Management: Enabled accurate and complete multilingual content delivery.

• Advanced Search Optimization: Introduced robust indexing and filtering to ensure quick and relevant search results.

• Backend Performance Tuning: : Optimized queries and introduced background processing for faster report generation.

• Front-End Fixes for Order History: Resolved Vue.js issues to enable reliable order tracking.

• Stabilized Pricing Module: Fixed variant pricing visibility and resolved 504 timeout errors during heavy data loads.

• Tree Structure Restoration: Rebuilt the navigation logic to allow smooth access to product data.

• Reorder Functionality Fix: Redesigned the workflow to support seamless repeat ordering.

Business Impact

• 37% Faster Reordering & Order Tracking

  Customers could easily view and repeat past purchases.

• 86% Pricing Accuracy for Product Variants

  Reduced risk of miscommunication and revenue loss.

• 62% Boost in System Stability

  Eliminated crashes and performance issues even with large datasets.

• 74% Reduction in Report Processing Time

  Enabled faster, data-driven business decisions.

• Enhanced Global Experience

  Improved multilingual support and navigation usability across 23 websites.