Problem Statement

The business’ product data management was dispersed across paper files, digital documents, and its ERP system (SX.e). However, SX.e was unable to handle the complexity of managing products with over 200 attributes each and publish them accurately on its eCommerce website.

The manual, disconnected processes led to issues with data consistency, inefficiencies, and data inaccuracies.

Key Challenges

• Manual Data Management

  Product information was managed manually, leading to scattered and inconsistent data across multiple systems.

• Inefficient Product Approval Process

  Product approval, changes, and discontinuation were slow and time-consuming due to a lack of structured processes.

• Data Validation Issues

  Data validation was done manually, resulting in inaccuracies and missed data quality checks.

• Lack of Defined Data Quality Processes

  There were no established processes for ensuring the completeness and quality of product data.

• Manual Data Syndication

  The manual process for syndicating product data to the Magento storefront was labor-intensive and error-prone.

Solution Implemented

Credencys implemented a centralized PIM solution that streamlined business’ product data management across multiple systems:

• PIM Deployment in 4 Months: A comprehensive PIM solution was deployed in just four months to handle over 10,000 products.

• Centralized and Structured Data Management: All product data was centralized on a single platform, ensuring consistency and ease of access.

• Role-Based Access Control: Defined roles and permissions ensured that only authorized personnel could review, update, and edit specific product attributes.

• Automated Workflows: Digitized workflows for data review, validation, enrichment, and quality checks to speed up product approval and activation processes.

• Data Completeness Rules: Configured rules ensured that all product data was complete before publishing or activation.

• Seamless Syndication to Magento: Automated syndication ensured accurate and up-to-date product information was published on the Magento-based eCommerce site.

Business Impact

The implementation of the PIM solution resulted in significant improvements across various areas of operations:

• Enhanced Data Quality

  Centralized data management and automated processes resulted in higher data consistency and accuracy.

• Operational Efficiency Exceeded Expectations

  The automation of workflows and approval processes significantly improved operational efficiency.

• Improved Communication

  Clear data governance and role-based access streamlined communication and decision-making within teams.

• Time Savings

  The digitization of previously manual processes saved substantial time, enabling them to focus on strategic tasks.