Problem Statement

The business was using ATLASSIAN as a backend solution to manage its product and product configurator data. However, ATLASSIAN proved inadequate for managing multiple product versions and variants tailored to the specific needs of different airlines.

Additionally, the system lacked the flexibility needed for handling complex product configurations across various aviation routes and flights. Client had already explored Pimcore but lacked the expertise to fully leverage the platform.

This is where Credencys provided crucial support.

Key Challenges

• Inability to Manage Product Variants

  ATLASSIAN couldn't efficiently handle different versions and configurations of products for various airlines.

• Data Migration Complexity

  Migrating a vast amount of product and configurator data from ATLASSIAN to Pimcore was challenging.

• Product Configuration Management

  Managing complex product configurations and ensuring they aligned with airline-specific requirements was cumbersome.

• Inefficient Data Governance

  The lack of robust roles-based access and data governance tools led to inconsistent and unapproved data being published.

• Slow Time-to-Market

  The existing system delayed product launch timelines due to manual and error-prone workflows.

Solution Implemented

Credencys deployed a robust MDM solution using Pimcore, along with a customized backend portal, to overcome the challenges business faced:

• Backend Portal Deployment: A dedicated MDM backend portal was set up to centralize the management of products and product configurations.

• Successful Data Migration: A seamless migration of data from ATLASSIAN to Pimcore was executed without disruption to ongoing operations.

• Custom Data Models: Pimcore’s flexible data models were implemented to manage multiple versions and variants of each product, as well as their configurations.

• Roles-Based Access & Data Governance: Data governance mechanisms were established, with roles-based access to ensure only authorized personnel could modify and publish data.

• Object Data Management: Implemented object data management to properly classify and track each product’s configurations and their relationship with specific airline routes and flights.

• Automated Workflow Integration: Integrated workflows ensured data consistency, with an efficient approval process to guarantee only accurate and approved data was published.

Business Impact

The MDM solution provided significant improvements in data management, operational efficiency, and time-to-market for the client:

• Enhanced Data Quality

  Pimcore's MDM capabilities enabled the business to manage numerous product variants and configurations accurately in a single platform.

• Increased Operational Efficiency

  The intuitive approval workflows allowed the team to configure products faster and more reliably.

• Accelerated Go-To-Market

  With rapid publishing capabilities, the client could launch products and configurations quicker, meeting the dynamic needs of airlines.